Guidelines and Policies (Updated 25th May – GDPR)


Please find below a list of product guides and policies that Oak By Design use to help you understand your oak product/s. Should you require further help, please contact us on 01423 593794.

Most computers and tablets will be able automatically open these PDF files.  You may need to download a free ‘Adobe Acrobat Reader’ and this is available by clicking this link

Terms & Conditions of Sale

Including Terms of Payment, Right of Ownership, Cancellations and Alterations.

Engineered Oak Flooring

Including Site Conditions, Laying Guidelines, Maintenance and Grading.

Engineered and Solid Oak Doors

Including Storage, Hanging Guidelines, Finishing and Maintenance.

Solid Oak Beams

Including Grading, Colourisation, Glazing, Movement and Maintenance.

Delivery Policy

Including What to Expect, Off Loading Procedure, Acceptance of Goods and Returns

Privacy Policy

Including Data Storage and Usage, Customer History and Data Protection.

Privacy Notice For Website

Including Data Storage and Usage, Customer History and Data Protection.

Cookie Policy

Including how cookies are stored and the associated timescales.

Acceptable Use Policy

Details on how the website is conducted and related acceptable use thereof.